✓ 14 Days Free Return
XDUOO always aims for the highest customer satisfaction. If you are unsatisfied with your products or the products turn out to be defective then you can claim a return or refund.
We afford the return shipping fee with following status:
- Defected parts
- Damaged devices
- Incorrect item shipped
*The 14 days period is calculated from the date you received the items.
*If you claim a return that exceed 14 days free return period or without any defected or damaged devices, you need to afford the return shipping fee yourselves.
*Please note: Some returns we may charge the shipping fee from you. Like change your mind or ordered wrong items when shipping is proceeded, then we will charge the shipping fee from your payments.
Return and refund process
- Send your order number and reasons for return and refund via mail to firstname.lastname@example.org
- We will check your case and reply in 2 work days.
- If return acceptable then we will distribute the nearest after sale address to you to ship the return.
- After you ship the return items, then send the info below to us:
- tracking number
- shipping receipt (If shipping fee refund needed)
- PayPal account (If shipping fee refund needed)
- After confirm your package is shipped, we will arrange the refund or replacement as soon as possible.